If you are looking for a reliable guide to Casino Parq, this article covers everything from registration to your first withdrawal.
What You Need First
- A valid email address and a unique username.
- Identity documents (passport or ID card) for KYC verification.
- A stable internet connection; no app download required as the platform is a progressive web app (PWA) — launch from your browser.
- At least one payment method (credit/debit card, e-wallet, or bank transfer).
- Minimum age of 18 or the legal gambling age in your jurisdiction.
- Understanding that winnings from Curacao-licensed casinos may be subject to local income tax — check your local laws.
Registration
- Visit the website and click «Sign Up».
- Fill in your email, password, and preferred currency.
- Agree to the terms and conditions (read them carefully).
- Verify your email by clicking the link sent to your inbox.
- Complete your profile with full name, date of birth, and address.
- Upload required documents for KYC before making a withdrawal.
Calculating Your Bonus
Welcome bonuses often match your first deposit by a percentage, up to a maximum amount. For example, a 100% match bonus up to €200 means if you deposit €100, you get €100 bonus (total €200 balance). Wagering requirements (WR) are typically expressed as a multiplier of the bonus plus deposit. Suppose WR is 35x (bonus + deposit). For a €100 deposit + €100 bonus, total playthrough = 35 × (€100 + €100) = €7,000. You must wager €7,000 before withdrawing any winnings. Contributions from slots often count 100%, while table games may count less (e.g., 10%). Calculate effective wagering: if slots contribute 100%, you need €7,000 bets. If you play blackjack with 10% contribution, you’d need to wager €70,000. Always check game contributions in terms.
Deposits & Withdrawals
Deposits are instant for most methods (credit cards, e-wallets). Withdrawals take 24–72 hours for processing, plus bank transfer time. Minimum deposit is typically €10; minimum withdrawal €20. Always use the same method for deposit and withdrawal if possible. Important: Some methods have fees; check the cashier page. For high rollers, withdrawal limits may apply (e.g., €5,000 per week).
Security
The site uses SSL encryption to protect data. Two-factor authentication (2FA) is available for your account — enable it in settings. KYC verification ensures only legitimate players withdraw. Never share your password or 2FA codes. If you suspect unauthorized access, contact support immediately.
When Things Go Wrong
- Forgot password: Click «Forgot Password» on login page, enter email, and follow reset link.
- Deposit not credited: Wait 15 minutes; if not received, contact support with transaction ID.
- Withdrawal pending for days: Ensure KYC is complete. If still delayed, request escalation.
- Game not loading: Clear browser cache or try a different browser. The PWA runs best on modern browsers.
- Account suspension: Usually due to bonus abuse or multiple accounts. Contact support to appeal.
- Disputed bet: Provide game ID and timestamp. Support will investigate; resolution may take 48 hours.
Quick Answers
How do I change my password?
Go to account settings, select «Security», and enter your current password followed by the new one.
What documents are needed for KYC?
You need a government-issued ID (passport or driver’s license) and a recent utility bill or bank statement showing your address.
Can I play on my phone?
Yes, the site is a progressive web app (PWA) optimized for mobile browsers. Add it to your home screen for quick access.
Is the casino licensed?
The platform holds a Curacao eGaming license. Note that winnings may be taxable in your country; consult a tax advisor.
What is the minimum withdrawal amount?
The minimum withdrawal is €20, except for certain e-wallets which may have different limits.
How long do withdrawals take?
Processing takes 24–72 hours after approval, then additional time depends on your payment method (e-wallets are fastest).
Can I set deposit limits?
Yes, in your account settings under «Responsible Gambling» you can set daily, weekly, or monthly deposit limits.
Extra Tips
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Credit/Debit Card | Instant | 3–5 business days |
| E-wallet (Skrill, Neteller) | Instant | 24–48 hours |
| Bank Transfer | 1–3 business days | 5–7 business days |
Tip: E-wallets offer the fastest withdrawals. Always keep your KYC documents ready to avoid delays.
By following this guide, you can navigate the platform confidently. Remember to gamble responsibly and never chase losses. Good luck!