This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff. Whether you are new to online gaming or a seasoned player, this guide covers everything you need to know to start playing at Pokerstars casino.
Quick Checklist
- Ensure you are 18 years or older (age may vary by jurisdiction).
- Prepare a valid government-issued ID for verification.
- Have a payment method ready: debit/credit card, e‑wallet, or bank transfer.
- Set a budget and stick to it.
- Read the bonus terms carefully before claiming.
Creating Your Account
- Visit the official Pokerstars casino website at https://poker-stars.it.com/ and click the «Sign Up» or «Register» button.
- Fill in your personal details: full name, date of birth, email address, and residential address. Make sure all information matches your ID exactly.
- Create a unique username and a strong password. Consider using a mix of letters, numbers, and symbols.
- Select your preferred currency and agree to the terms and conditions.
- Submit the form. You will receive a confirmation email. Click the link to verify your email address.
- Complete the Know Your Customer (KYC) process by uploading a copy of your ID, proof of address (e.g., utility bill), and a selfie. This step is required before your first withdrawal.
- Once verified, log in and make your first deposit to claim any welcome bonus.
Wagering Calculation
Understanding wagering requirements is crucial to evaluating bonus offers. Most Pokerstars casino bonuses come with a wagering multiplier. For example, consider a 100% deposit match bonus up to €500 with a 35x wagering requirement on the deposit plus bonus amount.
Example Calculation:
- Deposit: €100
- Bonus: €100 (100% match)
- Total balance: €200
- Wagering requirement: (deposit + bonus) × 35 = (€100 + €100) × 35 = €7,000
You must bet a total of €7,000 before you can withdraw any winnings from the bonus. If you play a slot game with a 96% RTP (Return to Player), the expected loss over €7,000 in bets is 4% × €7,000 = €280. This means, on average, you would lose your entire bonus and a portion of your deposit. However, variance can result in profit. Always check game contribution percentages: slots usually contribute 100%, while table games may contribute less (e.g., 10%) or be excluded.
Formula: Wagering = (Deposit + Bonus) × Multiplier. Expected loss = Wagering × (1 – RTP). Use this to decide if a bonus is worthwhile.
Security Overview
Pokerstars casino employs industry-standard security measures. All data transmissions are encrypted using 128‑bit SSL technology. Two-factor authentication (2FA) is available for account logins, which you should enable for extra protection. The platform holds a license from a reputable regulatory authority (e.g., Malta Gaming Authority) and undergoes regular audits by third parties like eCOGRA to ensure fair play. Random Number Generators (RNGs) are certified to guarantee game outcomes are random. Important: Never share your password or verification codes with anyone.
Banking & Payments
| Method | Min Deposit | Max Deposit | Processing Time (Deposit) | Withdrawal Time |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €10,000 | Instant | 2–5 business days |
| PayPal | €10 | €10,000 | Instant | Within 24 hours |
| Skrill | €10 | €50,000 | Instant | Within 24 hours |
| Neteller | €10 | €50,000 | Instant | Within 24 hours |
| Bank Transfer | €20 | €100,000 | 1–3 business days | 3–7 business days |
Withdrawals are processed back to the original deposit method when possible. E‑wallets are the fastest option. All transactions are subject to verification checks.
Support Guide
Scenario 1: Forgotten Password
Click «Forgot Password» on the login page, enter your email, and follow the reset link. If you don’t receive the email, check your spam folder.
Scenario 2: Withdrawal Pending
Withdrawals may be pending for up to 48 hours while the casino reviews your request. Ensure you have completed KYC. If it takes longer, contact support with your transaction ID.
Scenario 3: Bonus Not Credited
Bonuses are automatically credited upon qualifying deposit. If not received, verify you entered any bonus code and met the minimum deposit. Wait 15 minutes; if still missing, chat with support.
Scenario 4: Account Verification Issues
If your ID or proof of address is rejected, check that documents are clear, not expired, and match your registered details. Upload coloured scans. Contact support for guidance.
Scenario 5: Self‑Exclusion
You can self‑exclude via the Responsible Gambling section in your account. This suspends your account for a chosen period (1 month, 6 months, etc.). For immediate help, contact support.
Quick Answers
How do I make a deposit?
Log in, go to the cashier, select your payment method, enter the amount, and confirm. Funds appear instantly for most methods.
What is the minimum age to play?
You must be at least 18 years old, or the legal age in your country of residence, whichever is higher.
How long do withdrawals take?
E‑wallet withdrawals usually process within 24 hours; cards and bank transfers take 2–7 business days after approval.
Can I play on my mobile?
Yes, the casino offers a mobile‑optimized website and a progressive web app (PWA) that you can launch from your browser for a native‑like experience.
Are the games fair?
All games use certified Random Number Generators (RNGs) and are regularly audited by independent testing agencies.
Do I need to verify my account?
Yes, you must complete KYC by providing ID and proof of address before your first withdrawal. This is a legal requirement.
What currencies can I use?
Common currencies like EUR, USD, GBP, and several others are supported. Check the cashier for your preferred option.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits under the Responsible Gambling tools in your account settings.
Pro Tips – VIP & Loyalty Program
The Pokerstars casino loyalty program rewards players with StarsPoints for real‑money play. Points are earned based on the rake or house edge contribution: typically 10 points per €1 in rake for poker, and 1 point per €10 wagered on slots. As you accumulate points, you move through tiers: Bronze (0–999 points), Silver (1,000–4,999), Gold (5,000–24,999), and Diamond (25,000+). Each tier unlocks better perks:
- Bronze: Basic cashback on rake, occasional free spins.
- Silver: Higher cashback percentage, access to exclusive tournaments.
- Gold: Personal account manager, faster withdrawals, birthday bonus.
- Diamond: Luxury gifts, exclusive event invitations, top cashback rates.
Tip: Focus on games with high contribution rates (slots) to earn points faster. Always opt into the loyalty program from your account settings.
This guide covers the essentials to get started at Pokerstars casino. Remember to gamble responsibly, set limits, and never chase losses. Good luck and have fun!