Whether you are a first-time visitor or returning to Lolajack casino, this guide covers the essential features you need to know.
Before You Start
- Check your local laws regarding online gambling – you must be of legal age (typically 18 or 21).
- Prepare a valid email address and a unique username/password combination.
- Have a government-issued ID ready for verification (passport, driver’s license, or national ID card).
- Decide on a payment method – e-wallets (Skrill, Neteller), credit/debit cards, bank transfers, or cryptocurrencies.
- Ensure a stable internet connection – the site is fully optimized for mobile browsers (no dedicated app required).
- Read the bonus terms carefully, especially wagering requirements, game contributions, and maximum bet limits.
Step-by-Step Sign-Up
- Visit the casino site – the registration button is usually at the top right corner.
- Click “Sign Up” or “Register” – a form will appear asking for your email, username, password, and personal details (full name, date of birth, address).
- Choose your currency and preferred language (English is selected by default).
- Accept the terms and conditions (read them first) and confirm you are over 18.
- Submit the form – you may receive a verification email. Click the link inside to activate your account.
- Log in for the first time – you will be prompted to set up two-factor authentication (2FA) for added security. Enable it using an authenticator app.
- Complete your profile: add your phone number and upload identification documents under “Account Verification” to lift withdrawal limits.
Wagering Calculation
Understanding wagering requirements helps you evaluate bonus offers. Let us say you claim a 100% match bonus up to $200 on a deposit of $100. The bonus amount is $100. The offer states a 35x wagering requirement on the bonus plus deposit.
Important: Wagering requirement = (Deposit + Bonus) × multiplier. In our example: ($100 + $100) × 35 = $200 × 35 = $7,000. You must wager $7,000 before any winnings from the bonus become withdrawable.
Now factor in game contributions. Slots typically contribute 100%, table games (blackjack, roulette) may contribute only 10–20%, and live casino games sometimes 0%. To meet the $7,000 requirement efficiently, play only slots (100% contribution). If you play blackjack (10% contribution), you would need to wager $70,000 in blackjack to clear the same $7,000 requirement – clearly less efficient.
Consider the maximum bet allowed while wagering – often $5 per spin. If you bet $5 per spin on a slot with 96% RTP, your expected loss per spin is 4% of $5 = $0.20. To reach $7,000 wagered, you need 1,400 spins ($7,000 ÷ $5). Expected total loss during wagering: 1,400 × $0.20 = $280. That exceeds the $100 bonus, so the bonus has negative expected value. However, variance can swing either way. Use a bonus calculator to assess whether to accept the offer.
Security
The platform uses SSL encryption (128-bit or higher) to protect data transmission. Two-factor authentication is strongly recommended after login. The site is licensed and regulated by the Government of Curacao, which provides a framework for fair play. Note: Because the license is from Curacao, winnings may be subject to local income tax in your country – consult a tax advisor. Additionally, the Random Number Generator (RNG) is tested by independent auditors (e.g., iTech Labs) to ensure game outcomes are random. Always use a unique password and never share your account credentials.
Financial Operations
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | $20 | 2–5 business days | None (casino may charge) |
| Skrill | $10 | Up to 24 hours | None |
| Neteller | $10 | Up to 24 hours | None |
| Bitcoin | $20 | Up to 24 hours | None (network fee may apply) |
| Bank Transfer | $50 | 3–7 business days | Up to $10 |
Deposits are instant for most methods. Withdrawals require account verification before processing. The casino processes withdrawals within 24–48 hours after approval. For large withdrawals, the casino may split payments. Maximum monthly withdrawal limits apply – check the cashier page.
When Things Go Wrong
- Forgot password: Click “Forgot Password” on the login page – a reset link will be sent to your registered email. If you lose access to that email, contact support with proof of identity.
- Account locked after multiple failed login attempts: Wait 30 minutes or contact support to unlock. Consider using a password manager to avoid this.
- Bonus not credited: Ensure you entered a bonus code (if required) and met the minimum deposit. Check the bonus terms – some bonuses are manual and require opt-in. Contact live chat if still missing.
- Game not loading: Clear your browser cache, disable ad-blockers, or switch to a supported browser (Chrome, Firefox, Edge). If using a mobile browser, try desktop mode.
- Withdrawal pending for too long: First, verify that your account is fully verified. Then check the processing time in the cashier. If it exceeds the stated time, contact support via live chat or email. You can also request cancellation of the withdrawal if it is still pending and try a different payout method.
- Self-exclusion or loss of control: Use the responsible gambling tools available in your account settings: deposit limits, time-outs, and self-exclusion. You can also contact support to permanently close your account. Third-party organizations (GamCare, BeGambleAware) offer free help.
Good to Know
If your withdrawal is delayed beyond the stated timeframe (e.g., 24 hours for e-wallets, 5 business days for cards), follow these steps:
- Check the cashier – some casinos hold withdrawals until the wagering requirement is fully met. Ensure you have no pending bonuses.
- Verify your account documents are approved (identity, address, payment method).
- Contact customer support: start with live chat for immediate response. Provide your username and withdrawal ID. Ask for the specific reason for the delay.
- If support is unhelpful, request a withdrawal cancelation and try a different method (e.g., switch from bank transfer to a crypto wallet).
- As a last resort, file a complaint with the casino’s licensing authority (Curacao eGaming) or review platforms like AskGamblers.
Typical withdrawal times: e-wallets: up to 24 hours; credit/debit cards: 2–5 business days; bank transfers: 3–7 business days; cryptocurrencies: up to 24 hours.
FAQ
How do I change my password?
Go to your account settings, select “Security”, and click “Change Password”. You must enter your current password and the new one twice.
What documents are needed for verification?
You need a copy of your government-issued ID (passport or driver’s license), a recent utility bill or bank statement proving your address (not older than 3 months), and a photo of the payment method if using a credit card (only last 4 digits visible).
Can I set deposit limits?
Yes, under “Responsible Gambling” in your account you can set daily, weekly, or monthly deposit limits. These are immediate and can be reduced anytime, but increases take 24 hours to take effect.
Are winnings taxable?
Since the casino holds a Curacao license, winnings are considered tax-free in Curacao, but you may be liable to pay income tax in your country of residence. Consult a local tax advisor.
How long does it take to withdraw?
After verification, e-wallet withdrawals are processed within 24 hours, cards and bank transfers take 2–7 business days. Cryptocurrency withdrawals are usually processed within 24 hours.
What if I forget to opt-in for a bonus?
Some bonuses require a bonus code or opt-in during deposit. If you forget, contact support immediately – they may be able to credit the bonus as a goodwill gesture, but not guaranteed.
Can I play on my phone?
Yes, the website is fully optimized for mobile browsers. No download is necessary. You can add the page to your home screen for quick access like an app.
What games contribute 100% to wagering?
Most slot games (except progressive jackpots and some specific titles) contribute 100%. Table games contribute less, often 10-20%. Live casino games may contribute 0% – always check the bonus terms.
Is there a VIP program?
Yes, the casino offers a loyalty program with multiple tiers. You earn points for real-money play. Points can be exchanged for free spins or bonus cash. Higher tiers unlock faster withdrawals and a personal account manager.
Conclusion
By following the steps and calculations in this guide, you can navigate Lolajack casino with confidence. Always gamble responsibly and enjoy the entertainment.